You may cancel your order within 24 hours of placing it for a full refund. To cancel, please contact our customer service team with your order details at support@gamertech.gg
Please provide your order number and any relevant information to expedite the cancellation process.
Orders cannot be canceled after 24 hours as they are processed for shipping. However, you may return the item in accordance with our Returns & Refund Policy. Please refer to the Returns & Refund Policy for details on how to return items and any associated conditions.
Pre-orders can be canceled any time before the product is released. To cancel a pre-order, please contact our customer service team at support@gamertech.gg. Once the product is released, the standard cancellation and return policies apply.
Refunds will be processed within 7-10 business days of order cancellation. The refund will be issued to the original payment method used at the time of purchase. You will receive a confirmation email once the refund has been processed. Please note that your financial institution may take additional time to reflect the refund in your account.
For order cancellations, please contact our customer service team at support@gamertech.gg. Our customer service hours are 08:30 am to 10:30pm EST. We are committed to assisting you promptly and efficiently.
Certain products may have specific cancellation policies due to their nature. These exceptions will be noted on the product page and in your order confirmation. For example, customized or personalized items may not be eligible for cancellation or refund once production has started.
Upon successfully canceling your order, you will receive a confirmation email. If you do not receive this email within 24 hours, please contact our customer service team to ensure your cancellation request has been processed